FAQ

FREQUENTLY ASKED QUESTIONS

One of the training videos is not working (stops playing, won’t load, etc)?

First and foremost, I apologize for the inconvenience. The videos in this course are hosted using Wistia, a top of the line video hosting software platform. Every once and awhile, a “glitch” will occur.

I first suggest refreshing the page to see if the video will now play.

Second, double check and make sure you have a good internet connection.

And If the problem persists, please contact the support team at [email protected] When contacting support, please include the page URL and the specific video that is not working.

What if I can’t download the form/resources/etc.?

Everything form should automatically download with a simple click. If you are having trouble downloading any of the content or you’re getting the WRONG resource link, I simply made a mistake. Please contact the support team at [email protected] and include the details, and we will address this immediately.

How do I cancel my Restored Minds membership?

You are welcome to cancel your membership at any time. We provide our services on a per month basis so if you decide to cancel you will still have access to your membership for the remainder of the month you already paid for. If you become interested in canceling your membership please contact the support team at [email protected], we will be happy to further assist you.

Contact the OCD Academy support team!

If you would like to directly contact the Restored Minds support team, please submit your email to [email protected] They will be more than happy to answer your questions, assist you with your membership and help to resolve any issues you might be having!

 

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